Jeff Walkers Product Launch Forumla 2.2+

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Jeff Walker's PLF 2.3+

Frequently Asked Questions

                                            

Audio/ Video problems: General Things to Try

1.   All videos and downloads have been tested by us using a variety of browsers, over PC and Mac and tested just fine.       

2.    The video and audio information contained on the PLF 2.3+ website can be quite large. You need to have a broadband connection (anything other than a modem) and a computer that is 3 years old or newer.
      
3.    These files very likely will not work if you are on a 56k modem connection and even using DSL many files can take a significant amount of time to load /play.

4.    Be patient. Some files can take up to 45 minutes to stream or download.

5.    If still having AV problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.

6.    For any problems, the variables can be large so before contacting us, be sure to try it using a different browser, a different computer or over a different network. Some browser or network security settings may prevent files from streaming or downloading.

7.    If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the 'compatability' icon.


 Streaming Difficulties

1.    Be patient. Some files can take up to 45 minutes to process.

2.    Try letting the recordings load (hit mute) and walk away and do something else for a while. You can then go back later and watch it after the recording has loaded into the buffer cache.

3.    Instead of streaming the recordings, try downloading them and then watch them
at a later date.

4.    Make sure you have the latest non beta version of whatever audiovisual software is recommended on the PLF 2.3+ website.

5.    The workshop bonus files are in Flash FLV format or QuickTime. We didn’t format these files as .mov or .wmv, because those files would literally three times as large as they are. We already tried it.
        To view the .flv you need an FLV player. You can get one for free here   (for both Mac and Windows):
        To view the QuickTime files get the free non beta version of QuickTime located here

6.     If you can get audio but no video when using QuickTime, be sure to hover your cursor over the video while listening. It will say "click to activate."  Click and that should take care of that situation.

 

Download Difficulties

1.    Be patient. Some files can take up to 45 minutes to process.

2.    We have tested these files on Windows Vista, Windows XP, and Mac OS X Leopard. We've also tested it in Firefox, Internet Explorer, Safari, and Camino.

3.    Be sure that you are RIGHT clicking on the link and saving the file by selecting "Save As" or "Download Linked File".

4.    Make sure you are downloading these as .flv and not as .html files. You may need to rename the file to "something.flv”

5.    You must first click on the video and then look for the actual video download link.

6.    If you cannot get a file to download, try to download the same file using a different browser, a different computer or using a different network. If on a PC, try Internet Explorer or Firefox. If on a Mac, try Safari.

7.    If the files download as “scrambled characters,” make sure that you are downloading the audio files and not downloading the html that accompanies the files. Try playing the files and then right clicking on them as they are playing. Then select "save as..."

8.    Make sure you have the latest non beta version of whatever audiovisual software is recommended on the PLF 2.3+ website.

9.   If using Windows XP try setting the hardware acceleration to “none.”  To do this go to your Windows Control Panel, click on Display; Next go to Settings – Advanced; Next open the Troubleshooting Tab; Note the setting for Hardware Acceleration and write it down. Slide the Hardware Acceleration to "None" Reboot and try again. (If it does not help, set it back to its original setting that you wrote down.) VISTA does not have this setting option.

 

Miscellaneous

Ipod:
If you want to convert the files for your Ipod: This goes outside the scope of our tech support but we have had unverified reports that Videora (a free download program) easily converts both flash and mov videos to Ipod ready MP4 format. (http://www.videora.com/en-us/Converter/iPod/)

Transcripts:
For transcripts, you will need a .pdf reader such as Adobe or Foxit.
Be sure you are downloading the most recent, FREE non-beta version available.

MindMaps:
Jeff uses mindmaps extensively in his launch planning. The software he uses is called Mindmanager by Mindjet.com
To view Jeff's mindmaps, you do not need to purchase any software. You can use the free viewer available here

Copyright:
All information provided by Jeff Walker is copyrighted and cannot be shared, reproduced or sold without Jeff’s written permission.

Missing Content:
Some illustrations, mindmaps, transcripts, etc. mentioned in videos may be from previous presentations and are no longer available.

 

PLF 2.3+ Cancellation/ Refund Information

We want this to be a good fit for you. And although rare, if circumstances require that you need to cancel your PLF 2.3+ purchase, let us know. The money back refund time frame is within 45 days from your date of purchase.  After 45 days, accounts are locked and no further refunds can be processed.

Our contact information:

- Email Us

- Landline: 970-946-2307 or 888-854-6516  (toll free)

Internet Alchemy, Inc
dba Product Launch Formula